Section 1: Overview
1.1 This Warranty Policy ("Policy") is applicable to hard drives ("Product") purchased from Neology Technology www.neology.com.au ("us," "we," or "our").
1.2 This Policy sets out the terms and conditions of the warranty provided by us to you, the customer ("you" or "your").
Section 2: Warranty Period
2.1 The warranty period for the Product varies from 3 months to 3 years, depending on the specific product. Please refer to the relevant product information for the exact warranty period ("Warranty Period").
Section 3: Warranty Coverage
3.1 This warranty covers defects of hard drive device only under normal use.
3.2 This warranty is only valid and enforceable in the Australia where the Product was purchased.
3.3 Data recovery is not covered under this warranty. It is the responsibility of the user/customer to backup any data contained on the Product before sending it in for warranty service. We are not responsible for any data loss or corruption, and we will not perform data recovery services as part of the warranty repair or replacement process.
Section 4: Exclusions
4.1 This warranty does not cover:
a. Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting the Product without proper preparation or packaging).
b. Damage from excessive moisture, environmental conditions, or physical damage caused by mishandling.
c. Any alteration, modification, or physical damage of the Product.
d. Any software, including the operating system, installed by you or on your behalf; the recovery and reinstallation of software programs and user data.
e. Any Product that has had its serial number removed, altered, or defaced.
Section 5: Procedure for Warranty Service
5.1 If you believe the Product is defective during the warranty period, please submit the request via warranty claim form. In the comment section, please include HDD model, serial number, fault description. We will provide you with return authorisation and instructions on how to return the Product.
5.2 The Product must be properly packaged to prevent damage during its return shipping.
5.3 If a defect arises and a valid claim is received by us within the Warranty Period, we will, at our discretion, replace the Product with a new or refurbished Product, with same or identical model subject to product availability.
5.4 Customer is responsible for the postage of warranty return and we will cover the postage for replacement item.
Section 6: Procedure for Dead on Arrival (DoA)
6.1 If a product is Dead of Arrival (DoA) with 30 days of the purchase (based on item delivery date), please submit the DoA request via warranty claim form. In the comment section, please include HDD model, serial number, fault description. We will provide you with instructions on how to return the Product.
6.2 The Product must be properly packaged to prevent damage during its return shipping.
6.3 If a defect arises and a valid claim is received by us within the situation of DoA, we will, at our discretion, replace the product with a new product in same or identical model; or refund of the order if replacement cannot be provided.
6.4 We will provide a return label to cover the return postage and will also cover the postage for the replacement product.
Section 7: Limitations
7.1 Any repaired or replaced Product will be warranted for the remainder of the original Warranty Period or for thirty (30) days, whichever is longer.
7.2 Our total liability under this or any other warranty, express or implied, is limited to repair, replacement or refund of the Product. Repair, replacement or refund are the sole and exclusive remedies for breach of warranty or any other legal theory.