Shipping policy
Processing Time
At Neology Technology, we aim to dispatch all orders within 24 business hours from our local warehouse in Melbourne, Australia.
Orders placed after 12:00 PM (AEST/AEDT) or on weekends and public holidays will be processed on the next business day.
Shipping Partner
We proudly partner with Australia Post to ensure reliable and timely delivery across Australia and New Zealand. Tracking details will be provided once your order has been shipped.
Stock Availability
Most products are stocked locally in our Melbourne warehouse.
In the rare event that an item is unavailable, our team will contact you within one business day via email or phone call to offer one of the following options:
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Alternative product: An equivalent or similar product of your choice. A gap payment may be required for the product price difference.
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Overseas Warehouse Fulfilment: Dispatch from our international warehouse with alternative logistic partner (e.g. FedEx, extended delivery times may apply).
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Full Refund: Immediate refund if the above options are not suitable.
Estimated Delivery Times
For the most accurate delivery timeframes, please refer to the Australia Post Delivery Calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Delivery estimates vary depending on your location, chosen service, and courier network conditions.
In the unlikely event of extreme circumstances—such as natural disasters, severe weather, or other unforeseeable situations—delivery times may be extended. For the latest updates, please check the Australia Post service alerts page.
Once your order has been handed over to Australia Post, Neology Technology is not directly responsible for delays beyond our control.
However, if you experience a delivery delay, our team will be more than happy to assist you in coordinating with Australia Post to resolve the issue as quickly as possible.
Tracking Information
Once your order has been dispatched, you’ll receive an email with your tracking number of our logistic partner and a direct link to track your parcel’s journey.
Pre-Orders & Backorders
For products marked as Pre-Order or Backorder, the estimated dispatch timeframe will be stated on the product page.
If your order includes both in-stock and pre-order items, we may ship them together when the pre-order product become available. Otherwise, separate shipping can be arraged by contacting our team.
Shipping Fees
Shipping costs are automatically calculated at checkout based on your delivery address, total weight, and chosen shipping method.
From time to time, we offer free shipping promotions — keep an eye out for these on our store homepage.
Address Changes & Order Updates
If you need to update your shipping address after placing your order, please contact our support team via email as soon as possible.
Once an order has been dispatched, changes cannot be guaranteed.
Lost or Delayed Parcels
While delivery delays are uncommon, Neology Technology is not responsible for circumstances beyond our control (e.g. courier delays, customs issues, natural events).
If your parcel appears lost or significantly delayed, please contact us and we’ll assist in investigating with Australia Post or the respective carrier.
Customer Support
If you have any questions regarding your shipment, please contact our support team: info@neology.com.au
Last updated: March 2024